@inbook{Bibliography_Entry.2004-03-03.2254, author = {Ludger van Elst and Virginia Dignum and Andreas Abecker}, authorURLs = {http://www.dfki.uni-kl.de/~elst/ and and }, title = {Towards Agent-Mediated Knowledge Management}, year = {2004}, abstract = {In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting KM on the other. We start by presenting characteristics of KM which account for some drawbacks of today’s – typically centralized – technological approaches for KM. We argue that the basic features of agents (social ability, autonomy, re- and proactiveness) can alleviate several of these drawbacks. A classification schema for the description of agent-based KM systems is established, and a couple of example systems are depicted in terms of this schema. The paper concludes with questions which we think research in Agentmediated Knowledge Management (AMKM) should deal with.}, booktitle = {Agent Mediated Knowledge Management, International Symposium AMKM 2003, Stanford, CA, USA, March 24-26, 2003, Revised and Invited Papers}, editor = {L. van Elst, V. Dignum, A. Abecker}, publisher = {Springer}, address = {Heidelberg}, chapter = {1}, pages = {1--30}, keywords = {Agent-mediated Knowledge Management, agents, distributed organizational memory, knowledge management}, note = {} }