Andreas Abecker, Ansgar Bernardi, and Ludger van Elst
Agent Technology for Distributed Organizational Memories
In: Proceedings of the 5th International Conference On Enterprise Information Systems Vol. 2. Edited by ..
Comprehensive approaches to knowledge management in modern enterprises are confronted with scenarios which are heterogeneous, distributed, and dynamic by nature. Pro-active satisfaction of information needs across intra-organizational boundaries requires dynamic negotiation of shared understanding and adaptive handling of changing and ad-hoc task contexts. In this paper, we present the notion of a Distributed Organizational Memory (DOM) as a meta-information system with multiple ontology-based structures and a workflow-based context representation. We argue that agent technology offers the software basis which is necessary to realize DOM systems. We sketch a comprehensive Framework for Distributed Organizational Memories which enables the implementation of scalable DOM solutions and supports the principles of agent-mediated knowledge management.
agents, knowledge management, distributed organizational memory